FAQ

Where are you located?

Hutshop.com
P.O. Box 1003
Arlington, TN 38001

What are your hours of operations?

Office Hours are Monday - Friday 9:00 AM - 4:30 PM – Orders received over the weekend will be processed and shipped Monday

How much is shipping?

Shipping is free

Do you charge tax?

We do not charge tax outside of Tennessee.  If the ship to address is located in Tennessee the state requires us to charge tax. 

What if I have a tax exemption?

If your ship to address is in TN and you have a tax exemption number, please indicate that you are tax exempt in the comments column and fax a copy of your exemption to us (Fax #1-901-377-7797) and we will be glad to refund the tax.

How fast can the item be shipped?

All items that ship from our TN warehouse normally processes and ships the same day.  If the item comes from one of our other warehouses it may take 24-48 hours for processing before shipping.

What does denier mean?

The denier weight of the top will determine the thickness of the canvas and help determine the overall quality of the tent.  The higher the denier weight the thicker the canvas.  A 600 denier canopy is considered a commercial grade canopy.

What is your best commercial grade canopy?

Our best commercial grade tent is the Encore 2 made by the EZ Up Company or the 10 x 10 Undercover Canopy ANODIZED ALUMINUM Vending Canopy Package made by the Undercover company.  Both of these canopies are excellent tents with a few different features.

Are all canopies universal?

No - Tents made by different manufactures are normally not interchangeable.

What does water resistant mean?

Most tents are termed water resistant. If the tent is put up correctly it will shed water.    If the water is allowed to pool it may evidently seep through. 

What is the distance from the valance to the ground?

The distance from the valance to the ground is typically 7 feet.

Are weight bags necessary?

Our tents are free standing and will withstand around 10 mph winds but pass that would need some support.   Most of our tents come with stakes but weight bags are available.

What is your return policy?

Our company has a 30 day satisfaction guarantee policy. We want our customers to be completely satisfied with their purchase. If there is a problem with your purchase the item must be returned within 30 days of the purchase. After 30 days issues will be addressed through the manufacturer's warranty.

Returns are simple just print this return form and return the item to us.

Items must be in new, unused and in resalable condition and in its original packaging. All returned items will incur a 15% restocking fee. Return shipping is not refundable. If you received a prepaid return label from customer service, the cost of the return shipping is deducted from the refund. Items that have obvious signs of use will receive up to 70% of the items price. Items that are not in its original condition, are damaged, or are missing parts will receive up to 70% of item's price.

Custom items cannot be returned.

All refused shipment will be charged Shipping.

Cancelled orders will incur a 15% restocking fee.


Wind/Weather or Customer Damage will not be covered under our returned policy OR the manufacturer's warranty.

Damaged Items: If your shipment is damaged during shipping, a claim must be made within 5 days of receipt. Please open your package and inspect upon receipt. If a package arrives damaged please save all packing materials and contact us immediately.

Missing Items or Damaged Canopies: If your canopy arrives damaged, we will replace the parts that are damaged. If the customer elects not to receive parts and to ship the unit back for a replacement frame the customer will incur all shipping fees. After 5 days, we are not responsible for missing items from order.

Do you match prices?

We search for the best price on canopies and tents and beat it or we give you 10% of the difference in price.  If you've seen a lower advertised price from another website on our Canopies (with shipping included) we want to know about it. Bring it to our attention at hutlive@hutshop.com, and we'll gladly beat their price by 10% of the difference. Our policy applies only to current advertised prices. It does not apply to special offers or promotions, including rebates, free-with-purchase offers, any future or past discount prices, paid membership clubs, and special financing.